Ongoing

II provides support for the software:

Email responses for

Software problems
Operational problems

Rapid response for key times
Servers etc.
Planning site/system enhancements

	Notes

II fully supports and maintains its software.

To date no software problem has significantly disrupted the Centre's internal operations or impaired the web site.

We are committed to provide a next working day response to software and operational problems notified by phone or (preferably) email, and "immediate" responses to problems related to the Centre's time critical activities (i.e. generating the files needed for printing the Register). In practice, problems have normally been resolved within half a day.

We are also helping ASPC and Facilitators plan future enhancements to the service, including tailoring data presentation to suit individual members of the public and providing a wide range of statistical information about the property market.

Facts and Figures